The questions we often get asked

What is interactiveMe?

InteractiveMe is an Occupational Therapy-led service which works with care providers to enhance their person centred care and activity delivery. We build individual plans for all care home residents which can be used in order for a provider to evidence the 1-1 support they give. Our plans are curated by our trained staff and are all bespoke and individual. The plans contain the person’s life story, photos, videos, music and allow families to connect to the person via our web-app.


Which devices can you use interactiveMe on?

Any! As long as you can connect to the internet, you can use interactiveMe on an Apple, Android, iPad, Samsung, Windows etc. You can use interactiveMe on a smartphone, tablet or iPad.


Is interactiveMe like facebook?

No. InteractiveMe is not a social network, it is a therapeutic tool used to improve the quality of life, communication with families and mental stimulation of care home residents.


My loved one is unable to use a tablet on their own, so how will this benefit them?

InteractiveMe is not designed to be used directly by the resident. It is designed to be used by the care home staff or family members whilst they are with your loved one. This increases the quantity and quality of 1 to 1 interactions your loved one receives.


How much does it cost?

We provide services to care homes which are prices differently dependent on the size and occupancy of the home. Please get in touch if you would like a demonstration or quote. If your relative is in a care home we work with there is NO COST for you.

If you are an individual or a family member then please get in touch and we can supply you with more information about how we can work with you. Our packages start from less than you would think!


Is the plan password protected?

Yes. The residents NOK will have their own password, and the care home will have their password. All information stored on interactiveMe is encrypted to industry standard levels.


How is my information stored?

The information we collect from you is yours and the new General Data Protection Regulations 2016 give you additional rights regarding the information we process. We do not share your information with any third parties for marketing. We do use a number of software providers to store your information which is kept to standards outlined in the GDPR and ICOs website.

All personal data received by the care provider is password protected and stored on servers compliant with ISO 27001/2, ISO27018/17 and SOC 2. IM is stored in a MySQL database, with uploaded files stored on disk. Passwords are stored, one-way salted and encrypted with bcrypt. All backups are encrypted with GPG. TheĀ serverĀ is located in London and protected by a firewall. You can view our detailed priviacy policy here.


My loved one doesn’t have dementia. Would they still benefit from interactiveMe?

Not everyone we work with has dementia. Some of our ladies and gentlemen have short term memory loss or even physical impairments. All of our ladies and gentlemen have had lives and interests which should be recognised by care providers to inform the care they deliver. Therefore we believe that everyone living in a care home would benefit from interactiveMe whether they have dementia or not.


My loved one’s dementia is very advanced. Would they still benefit?

In short, yes! When we put together a profile, we discuss with the person or next of kin how the person’s health is at the current time. If someone has advanced dementia they may not remember face on pictures or be able to hold a full conversation but they most probably will remember music, familiar sounds and the comfort that brings as they are nearing the end of their journey. We have found that our profiles can make a massive difference to someone’s quality of live even during the end of their life. We can also record families on video – to hear a loved one’s voice can spark off an engagement or a positive interaction.


My family member is not in a care home. Would they still benefit?

In short. Yes! We work with people living in the community who have memory problems or dementia. If the person is being supported by community staff, carers or their memory is deteriorating. Much like the people we work with in care homes, we would set up a profile for the individual and then support families in how to use the tool.


built by us, for you, with love.